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Knowledge Center

IBM Service Request (SR)


The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online. You can use SR to report problems on your supported IBM products.



Click here to explore ITIL / E-Tom service management approaches


Select Solution

  • IBM Smart Cloud Control Desk



Explore IBM's MAXIMO demo with a few and simple scenarios


Explore IBM MAXIMO Inventory Insight demo for Inventory Analysis and Optimization, including a few and simple scenarios



The IBM Maximo Information Center (Documentation Central) contains all of the product documentation, including quick start guides, product user guides, release notes, and installation guides.


IBM Information Center for Maximo


The IBM Support Portal is a central entry point into all support offerings and provides information and support resources for your products. Visit the Support Portal to review and access Tech Alerts, Downloads, Tools, Support Content and other resources

IBM Support Portal for Maximo


Maximo Support Resources (applications)



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